12/19/2024 - Malou, hygienist, performed my second Quad cleaning today. I am very pleased her performance thanks for my wife's recommendation to see her. I arrived to the waiting room 10 minutes earlier, but enjoyed watching a few beautiful salt fishes swimming in a clean tank at a clean lobby - see a 10-second video for your reference. Note: I have not yet received any treatment from any dentists since I visited this office for my teeth cleaning one year ago. So, I reserved my final judgement for my final review of this office in whole, but has given a 5-star rating for two hygienists' performance! 12/14/2024 - Roya, hygienist, performed my deep cleaning, known as perio scale/root, for one quad, this morning, plus a Gingival Irrigation that is a 1-minute task at the end of my deep cleaning by using PERIDEX ORAL RINSE to RINSE my quad area via a syringe to kill some potential bacteria at that quad area. On the other hand, my famous PPO insurance company (Not UnitedHealthcare) will not cover that 1-minute PERIDEX ORAL RINSE task, meaning I must pay for an extra $50 per quad in addition to a 20% of the total cleaning cost. Again, Gingival Irrigation is not an injection procedure, but simply RINSE the cleaned area in about 30 seconds at the end of the cleaning. I will call my dental insurance company next week to ask the reason why it will not cover this 30-second to 1-minute RINSE task on the cleaned area right after a deep cleaning procedure. Roya is a highly skilled hygienist in my opinion (a 5-star rating) because I witnessed her performance during my deep cleaning procedure and had my best experience among all previous hygiene experiences many, many years among all different dentists' offices. Thank you, Roya (5 stars). Dr. Lau, graduated from USC, told me in person a few weeks ago after my regular hygiene visit that he has been hiring highly skilled hygienists in his office. I noticed his office has been using the most advanced equipment in the dental industry. Thank you, Dr Lau.

I have been using Mid Valley Dental since they took over from my previous dentist, close to 25 plus years. The office has relocated recently to a very modern facility with all kinds of the latest dental related tools. The new location has huge off street parking lot. From walking into the door to being greeted by a smiling receptionist and all the hygienists are very professional. The Doctors and staff are all very knowledgeable in all aspects of dental care. Everyone is very personable, I always feel very comfortable, like I am visiting family. I highly recommend Mid Valley Dental for all your dental needs.

My family and I have been patients for several years and used to recommend this practice to everyone who we knew. We really wanted to keep giving this place more chances. Unfortunately, our recent experiences have not lived up to the high standard of care they once provided. While Dr. Casey is skilled and knowledgeable, it feels like their focus has shifted from the patient experience to simply having as many patients as their schedule can fill. There’s less compassion and understanding for patient concerns, and I’ve found the overall atmosphere to be less welcoming. Accommodations for scheduling or comfort seem to have become an afterthought, which was disappointing considering how patient-focused the practice used to be. I hope the team can find their way back to the kind and professional approach that initially made this office stand out. For now, I can’t wholeheartedly recommend them the way I once did.

We came here as a referral and the first impression was not a positive one because the front desk staff basically ignored us, till I said hello!?? And then they responded like we interrupted their day. Then came Dr. Casey Lau, who is knowledgeable, witty and truly caring. He called me after we left to explain additional changes based on his diagnosis with us. So, with that, we are willing to overlook the front desk staff and focus on treatment.

Mid Valley Dental Care came highly recommended to me. As someone who needs some major dental work I started going there to start a long process with my teeth. Dr. Casey is amazing, the deep cleanings I needed were done painlessly. The staff Is warm and friendly. So much to the point that I drive in from Temecula area to have an honest trustworthy professional helping me. Highly recommend them for your dental needs.