The surgery itself went well, and they got me in fairly quickly. Efficient would be the word to describe the experience, even my dentist agreed. The front desk staff were the warmest part of the visit. I understand Dr. Rudd probably jumps from one patient to another daily, and I sympathize with the busy schedule. However, the lack of communication of process and empathy for patients was the reason for 4 stars instead of 5.

I called them on a Monday afternoon and they were able to connect with my dentist to get my most recent images, determine the likely work needed and provide an estimate in no time at all, and they got me in the very next morning. Everything went smoothly, just as had been discussed. I was nervous about my first root canal but it was completely painless. The Dr. and all the staff were knowledgeable and friendly.

Was referred to here for my fiance to get a root canal, after arriving we filled out the necessary documents and opted for an extraction instead which we were quoted and paid for. After waiting for about 20 minutes, Dr. Rudd comes to the front desk and declares that he won't perform the extraction because he believed it was saveable despite the fact that my fiance was in excruciating pain and couldn't afford the root canal price he quoted could do the extraction. My fiance breaks down to tears, Dr. Rudd immediately retreats and was not seen for the rest of the time we spent in the waiting room looking for a place that we could afford. The only saving grace this place has is the receptionists that were extremely apologetic and tried to help us search. My fiance and I will not be returning as we were left disheartened with the state of the medical system

GO ANYWHERE ELSE. Rudd charges $700 out-of-pocket up front for a root canal. My insurance has no idea about it, they think he billed me $249 after they paid him thousands. That’s who is buying Rudd’s big house: we are!! It’s unethical & immoral. I still had extensive pain AFTER the root canal, Rudd said it looked fine so I got the expensive crown, still lots of pain. The dentist who recommended Rudd then sent me back to Rudd who charged me $300 out-of-pocket to remove the tooth!! When I was in the chair he told me he would reverse the charge for the removal but he never did. The pain, the botched root canal, the money grab from my insurance and out of my pocket — all of it is disgusting and unethical, and I was in pain for many weeks. Dr Rudd also intentionally hurt me. Twice. The first time I visited I thought the pain was coming from the tooth next door to the cracked tooth. So without telling me what he was doing, he took cold spray and sprayed both teeth. The pain was excruciating and it was an ugly surprise - I had just met him and I’m there because I’m in pain. He clearly enjoyed that. I should have walked out right then but I was in pain and wanted relief, which I thought the root canal would bring me. What a sadist jerk. The second time Rudd hurt me was on my 4th visit after the root canal and the crown, and no pain relief. He announced that the X-ray shows a hole where tooth material should be and isn’t (a crack). I was trying to understand the visual, and to prove his point he poked a deep probe along the edge of my tooth into the hole and I screamed. JUST GO ANYWHERE ELSE.

I can’t say thank you enough. From the first call to my appointment day, the team was wonderful and very informative. I traveled from Elko, NV and the team did not disappoint. The front desk girls are friendly and present a very welcoming atmosphere. My dental assistant Diana was also friendly and informative. The relationship from dental assistant to Dr made the appointment feel at ease. Dr Rudd is quick and efficient with his work. I couldn’t be any more pleased. Thank you team for a pleasurable appointment.