I am writing this to express my frustration and disappointment with my experience at your office. I scheduled an appointment for a consultation regarding a root canal and provided my insurance information in advance. Despite sending the requested information, I never received the quote prior to my appointment. The morning of my appointment, I received a message stating that your office had not received my insurance card and that I needed to send it to the number provided. I sent the information at approximately 10:00 AM. When I arrived for my appointment at noon, I was told that the insurance information still had not been received, so I sent it again. Before my consultation, I was asked to sign paperwork indicating the amount I would be responsible for paying. I specifically questioned this because I was told that my insurance had not yet been fully processed. The employee assured me that the insurance would be verified by the time my appointment was completed and that the paperwork would be updated to reflect the actual amount I owed after insurance. Based on that explanation, I proceeded with the consultation. However, when I went to check out, I was informed that my insurance would not cover the procedure. I find this extremely frustrating and difficult to understand. I provided my insurance information multiple times before and during my appointment. If your office does not accept my insurance, I believe that should have been identified and communicated to me before I received services and, most importantly, before I was asked to sign paperwork agreeing to a specific payment amount. At this point, I cannot help but feel that I was put in a position where I was led to believe my insurance was being processed and that the amount I was shown was not necessarily what I would ultimately owe. Had I been told upfront that my insurance would not be accepted, I would have had the opportunity to make an informed decision about whether to proceed. I understand that I should have been more cautious about signing the paperwork before my insurance was completely verified. However, I relied on the information and reassurance provided to me by your staff, specifically that the amount would be adjusted once my insurance was processed. This entire situation has left me extremely upset and concerned about how this was handled. I would appreciate a clear explanation of why my insurance was not properly verified despite being provided multiple times, and why I was allowed to proceed with the consultation without being clearly informed that my insurance would not be accepted. I hope someone from management will review this situation and provide me with an appropriate response.

I was referred by my general dentist for a consultation regarding a toothache, and I had such a positive experience. The staff was incredibly kind and welcoming, and Dr. Martinez took the time to explain everything thoroughly and answer all of my questions. The office was very clean and professional, which helped put me at ease. As someone with dental anxiety, I truly appreciated how comfortable and cared for they made me feel throughout the visit. Overall, it was an excellent experience, and I highly recommend them.

This was the best experience my husband has had. The care, patience and support here is unmatched. The team who took care of me were very efficient and went super smooth. Ty the assistant was very sweet and explained everything and answered all the questions with ease and understanding. She even put on some Micheal Jackson to help my husband with the nerves. The shots for numbing and the whole process was painless and easy. If I could recommend any place for a root canal this is the one. From start to finish me and my husband felt very welcomed and supported. 10/10 would come again if needed.

I went to the Advanced Endodontist in Lake Mary. The front desk staff were very sweet and welcoming. Frankie the dental assistant was super engaging and genuinely cared for me and listened to my concerns. Unfortunately the doctor she was working with, Dr. Brennan was not a good listener and was very dismissive. I had a complicated dental history with a lot of work being done in the recent weeks. He was not interested in getting the history and hearing about my concerns. He just wanted to get the job done. As I’m trying to talk to him about my concerns he’s telling me to open my mouth to get started. Very dismissive and disrespectful. He has a God complex. I just wanted to get up after our interaction and request another doctor but I knew they were booked and I was squeezed in as an emergency visit. If those were not the circumstances I would have up and left. Being in a vulnerable position like that and having that type of doctor care for you is very upsetting. I had to lay there and let a doctor I did not trust work on me. I bet based on the reviews that the other doctors are excellent but Dr. Brennan needs to work on his listening skills. Asking me if I want antibiotics when I told him I was currently taking antibiotics for another previous root canal just showed me further how much he doesn’t listen. He needs to learn that information that the patient provides helps in the treatment plan and success of the dental procedure. I left visually upset where Frankie came to apologize for his behavior after hearing my feelings of being dismissed. The front desk girls also asked me if I was okay which I thought was sweet. Honestly I appreciate there support but I was desperate to leave. I definitely won’t be back and I will tell my referring dentist to not refer specifically to Dr. Brennan if he wants them to have a good experience.

I visited this center in lake mary a for severe tooth pain and was evaluated by Dr. Ryan Brennan, who confirmed I need two root canals. However, I was unable to get timely treatment. Although I was told there might be availability soon, the front desk said the earliest for two back-to-back appointments was two weeks out. The only earlier option was to treat one tooth on a different day, which doesn’t help when you’re in significant pain. I also learned that booking two blocks requires a $200 deposit. I paid $175 for the evaluation, but it did not lead to prompt care. I ended up finding another provider who could treat me sooner and canceled my appointments here. I was also told I couldn’t switch to another doctor within the practice for faster treatment. Recommendation: If you’re in pain, only book here if you can secure evaluation and same-day treatment. Otherwise, you may end up waiting unnecessarily after paying for the consult. Feedback: Patients in pain need timely care. If immediate treatment isn’t available, this should be clearly communicated upfront so patients can make informed decisions as your not the only provider and I am not the only patient