Peter Chen,DMD , MMSc

Best experience having a root canal ever! Let’s with the office itself, it has a very contemporary/modern style. The moment you walk in you feel like you’ve walked into a high end place. By the way, the music being played here amazing 80s hits from my childhood, so O already felt comfortable with that. The ladies at the front desk were very friendly and amicable. We did have a minor setback when on of the one of the front desk personnel wrote the wrong name on my online intake form, forcing me to have to input all my information all over again. That was a little frustrating as my tooth was killing me and I had very little concentration left to fill the form out all over again. That was really the only “negative” part of my visit and it was very minimal compared to the rest of my amazing visit. When It was my turn to be called in to be seen, the assist that took me to my room was amazing pleasant and very funny. (“Let party begin!”). I really felt that she listened to my concerns and conveyed that information the doctor accurately. Doctor Yang was really the star of the entire show. She was was an absolute sweetheart and very compassionate to my pain and dental procedure. Doctor Yang was also reassuring during my dental procedure and asked me several times if I was doing okay, which I totally was. Before I knew it, my dental procedure was done and I was on my way home! The experience of my visit left me feeling like I mattered and that everyone really listened and understood my dental needs. By the way, I forgot to mention that they gave me a cute little gift bag that contained a foam tooth squishy, some really yummy mints, chapstick, and I think a pen as well… Although it’s very possible I may have inadvertently stolen that pen after signing some papers. So it may not have been in the little gift bag. I just wanted to thank everyone here for their pleasant smiles and great bedside manners. 5 STARS!

Special thanks to Dr Vaidya, Nikki & Monica. I have a true phobia of dentist and had a panic attack in the chair. They were very understanding and comforting. The staff even brought in a small fan to help me cool down. The Dr was able to complete my two root canals. Thanks a million

Love the reception set up. Necessary info was easily provided with input on tablet. Very friendly and efficient. Once in the chair found the Assistant to be very thorough in providing me info on what to expect. When Dentist took over she too was very thorough and professional but kept it on the lighter side. Explained everything on what to expect and showed me on X-ray what was going on. Actual process was painless and I’ve suffered zero Ill effects. Great job! If you need a Root Canal this is the place to go. Great people and very good at what they do. They even gave me a T-shirt saying I survived 😊. Nice!

I hate to leave a bad review, since the doctors and public staff are respectful and professional. The behind the scenes staff and financial department are another matter. I have found them disrespectful, non-responsive, and deceptive. I was told that it is policy that a redo for an unsuccessful root canal was free up to a few months after the initial procedure; after that, it is subject to a charge more than the initial procedure. Fair enough. I have no issue with the policy and certainly am willing to pay for the procedure. The problem is that to my recollection I have never seen that policy and it would certainly have affected the timing of my return visit. I have asked repeatedly for the last month in person, by phone and through email for a copy of the policy and documentation where that was communicated to me as part of the informed consent paperwork. That request has gone unfulfilled, though it seems easy enough to fulfill if it indeed is the policy. I have also asked to speak to the owner or executive in charge someone in charge to discuss the matter. After a month I have still not been contacted by such a person. This is such a disappointment for a business that claims “Our patients are our priority.” This complaint is really not about paying for a procedure but the poor treatment I received when daring to raise a question about the charge and this (secret?) policy. Still waiting.

Dr Mona and Julia, did a fantastic job of investigating and fixing a rework on a root canal for me. I had gone to an emergency dentist on the weekend but did not feel comfortable with that doctor working on my teeth. I had an old root canal procedure that turned out to be incomplete, with two of five roots not drained and cleared. Dr Mona spent the time explaining what happened and how the procedure would go. Julia made me feel comfortable. Extremely professional.